Refund delay for canceled events After reception of your tickets by our customer service, please allow an average 4 weeks delay to get refund of your order. Related articles How to get a refund for etickets / mtickets when event is canceled / postponed ? How to get a refund for tickets / collectortickets I don't have collected in store yet ? How to get a refund for hard printed tickets / collectortickets when event is canceled / postponed ? Where can I find the number of my Missed Event Insurance policy?